Upgrading your home's HVAC system can be a significant investment, but the rewards of enhanced comfort and energy efficiency are undeniable. This review details our experience replacing a failing 20-year-old system with a Carrier Infinity heat pump, focusing on the transformative impact on our home's climate control. We highlight the key features that made this upgrade worthwhile, from the consistent temperatures and user-friendly app control to the substantial energy savings realized through superior efficiency and available rebates.Our journey included navigating the selection process, finding a reliable installer (Herbus), and successfully applying for available tax rebates. This review provides a comprehensive look at the Carrier Infinity system's performance, emphasizing its strengths and offering valuable insights for homeowners considering a similar upgrade. We'll explore the ease of use, the effectiveness of the two-zone system, and the long-term benefits of this investment in both comfort and cost savings.
Pros And Cons
- Provides even temperatures throughout the house.
- App-based control.
- 72 different speeds for energy efficiency.
- Easy-to-replace Murf 11 air filter.
- Fully insulated R8 ductwork for better efficiency.
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Uneven Temperatures: The Problem
Our 20-year-old HVAC system was struggling. Temperatures were wildly inconsistent throughout the house. Some rooms would be scorching, while others remained frigid. It felt like a constant battle against uneven heating and cooling.

This wasn't just uncomfortable; it was inefficient. The AC unit worked overtime trying to maintain a comfortable temperature, yet it consistently failed to deliver even distribution.
The Carrier Infinity Solution
We decided to upgrade to a Carrier Infinity system for several reasons. We wanted app-based control for ease of use and better temperature management. More importantly, we craved consistent, comfortable temperatures throughout the house.
The Carrier Infinity system, a 19 SER model with 72 different speeds, promised superior efficiency by only running as needed. The system also included a new air handler, a Merv 11 air filter, and fully insulated R8 ductwork.
We opted for a two-zone system which allowed separate temperature control (although we mainly use the app to control everything).
App Control and Energy Monitoring
The Carrier Infinity app is exceptionally user-friendly. Scheduling is simple; you can create custom comfort profiles and easily schedule them. The app also provides comprehensive energy usage tracking, allowing you to monitor your energy consumption by day, week, or month.
This level of control and monitoring gives you the power to optimize your energy use and understand your HVAC system’s performance.
This feature really helps in assessing the energy efficiency of the system
The Installation Process and Choosing the Right Installer
Finding the right installer was crucial. We focused on companies with excellent reviews and a willingness to provide options tailored to our needs, rather than just pushing the most expensive solutions.

We were impressed by how attentively Herbus listened to our requirements and ensured we received the perfect system for our home.
The team's professionalism and commitment to customer satisfaction were evident throughout the installation process.
Rebates and Savings
We benefitted significantly from Tech Clean and tax rebates available for high-efficiency heat pumps like the Carrier Infinity. These rebates made the investment more manageable.
Herbus was instrumental in guiding us through the rebate application process, ensuring we maximized our savings.
The substantial savings through rebates significantly offset the cost of the upgrade
Conclusion: Is the Carrier Infinity Worth It?
The Carrier Infinity system has dramatically improved our home comfort. Consistent temperatures, app-based control, and impressive energy efficiency make it a worthwhile investment.

The excellent craftsmanship and Herbus's attentive post-installation support further solidify our satisfaction. If you're looking for a top-tier smart home HVAC system, the Carrier Infinity is a strong contender.
While cost is a factor, the long-term energy savings and improved comfort make the investment a wise one, especially with available rebates.