The Power Smart app offers a comprehensive solution for managing your electricity account in Pakistan. This review explores the app's features, from initial account setup and meter registration to bill payment, self-meter reading, and complaint filing. We delve into the process of adding your meter details, accessing your billing history, and utilizing the app's various services, including bill payment options and the ability to submit meter readings directly. We also examine the app's functionalities for managing connections, updating tenant information, and requesting bill adjustments or meter replacements.This in-depth review assesses the user experience, highlighting both the app's strengths and areas for potential improvement. We discuss the convenience and ease of use of the interface, while also acknowledging that as a relatively new application, some initial glitches or delays may be encountered. Overall, this review provides a practical guide to utilizing the Power Smart app and its potential to simplify electricity management for consumers in Pakistan.
Pros And Cons
- Allows self-meter reading
- Enables online bill submission
- Facilitates direct complaint filing
- Provides information on protected and unprotected meters
- Offers bill payment
- Allows application for new connection and tracking its status
- Enables tenant CNIC updates
- Facilitates attribute changes (name, load)
- Allows bill extension and installment plans
- Provides complaint registration and tracking
- Allows correction of wrong bill readings
- May take time for complete functionality after initial setup
Read more: AMI Meter Reading Guide: Understanding Your Smart Electricity Meter
Account Setup and Meter Registration
Setting up your Power Smart account is straightforward. Begin by downloading the app from the Play Store or Apple Store. During signup, select your electricity company (e.g., Lesco, Meco, Gapco), enter your full name as it appears on your bill, provide a valid email address, and choose your mobile network. Crucially, link the mobile number associated with your electricity bill.
Next, input your CNIC number and create a password. A verification code will be sent to your mobile number; enter this code to complete the signup process. After this, add your meter details by selecting your electricity company again and entering your consumer ID (found on your bill). A captcha verification is required before confirming.
Upon confirmation, the app will retrieve your meter information. Double-check the details provided and confirm. Once done, your meter and its current bill status will appear on the home screen – indicating whether it's paid or pending.
Bill Management and Smart View
The app allows you to view your bill details. If your bill is paid, it will be marked as such; otherwise, it will show as pending. You can generate a PSID to submit payments through the app. The 'Smart View' feature provides a detailed 7-day and monthly consumption history of your meter.
Initially, the Smart View section might appear blank after adding a new meter, as it takes some time to update the data. Once populated, it provides comprehensive data on daily and monthly energy consumption.
Self-Reading and Additional Features
The 'Service' section lets you submit your meter reading. You can also share a photo of your meter reading via the app. This minimizes errors and helps prevent inflated bills. To enable self-reading, you need to enter your meter's reference number, which is different from your customer ID used during signup.
Additionally, you need to provide your details such as name, CNIC, and mobile number. If your mobile number differs from what's registered with the electricity board (Wabada), correct this beforehand. Include your residential details, upload your CNIC photo, and specify whether you are the owner or tenant of the property.
You'll also need to upload a photo of your latest electricity bill. This entire process will activate your self-reading service in a few days.
Other App Features and Conclusion
The Power Smart app offers other helpful features such as bill payment, new connection applications with tracking, tenant CNIC updates, attribute changes (to update meter ownership or load), bill extension requests, installment options (up to three installments), and complaint registration and tracking. You can even request meter load changes or meter replacements through the app.
The app's complaint section facilitates reporting and monitoring your issues. If your bill has incorrect readings, you can also request a correction using the app. Remember, this app is relatively new; therefore, it might take time for all its functions to work perfectly.
Overall Assessment
The Power Smart app presents a convenient solution for managing electricity bills. Its features, such as online payments, self-meter reading, and complaint filing, streamline interactions with the electricity company. While it's still in its early stages, the app's potential to simplify electricity management is significant.
The user interface appears intuitive and easy to navigate. The convenience of managing your electricity account through a mobile app is a definite plus. However, users should be aware of potential initial glitches or delays while the app is further optimized.